Working with John and his staff as Five Star has been amazing. I travel a lot, so am not around to manage my properties or even talk on the phone. I communicate with them mostly by email, and they're on the ball. The staff shoots me a short email when something happens, and lets me know how they plan to fix it. Then then take care of it. I get my statement each month, on time, with everything itemized. Worth every penny! Having worked with other property management companies in the past, it's nice to get some real value out of Five Star. Highly recommended!